Is your workshop eco-friendly?
The Six Elements Workshop has a standard of operation that makes a promise to all our customers and our community that we will only use consumable materials that are required. In some cases, such as while creating bath products that if dropped would cause a health concern from broken glass, or in the production of some products that require plastic or aerosol sprays, we will use possibly harmful materials to our environment.
We take our footprint and our impact on the environment seriously, though, going so far as to re-using packaging, creating packaging in-house, and making sure our raw materials that are ethically traded and from organic sources. We will not use GMO products; we will not use products that have excessive preservatives or any by-products that could cause harm.
If ever you have a question about our products, or if you would like to suggest alternatives that may educate us to a new form of practice, we would love to hear from you.
Where do you source your materials?
The answer is dependent on the material needed; however, we do have high standards for where we get our materials.
First, we attempt to find local businesses that can fulfill our requirements. Local sourcing is of importance to us because growing the local community is paramount to our success.
What we are looking for in most cases is a smaller company, that guarantees quality, that sources their materials in the same way, and that does business ethically concerning the environment and the community of which they are a part.
Is there bulk order discounts?
Yes, on many products there will be bulk discounts applied. We will denote our bulk discount pricing on items that qualify for this in the products information page (after you click on it in the store, near the bottom of the product description page.)
The only products that we will not be offering a bulk discount for are some of the more time-consuming leather items. These take a significant amount of time so will often carry a base price, though we do encourage you to order as many as you need. If you are a repeat customer, we suggest you contact us about setting up reoccurring orders; we can often work out a discount based on repeat business.
Can you laser etch my item?
Yes, many of the items that the workshop sells can be etched. If you want a complete list of items that we can lase, please see our laser information pages.
If you would like a monogram, name, quotes, or even small images etched into your items, we can handle this for you.
All products that have this option will have it noted in the product description near the bottom of the page once you click on the item in the store. This area will also show the additional cost associated with the etching and there will be a laser etching option in the purchasing choices.
How do I request a custom order?
There are two ways to get this done.
- You can select an item that we are currently selling that you would like to customize and send us a message with the customizations you would like. To do this, you select the item from the store, on the details page there is a button below the Add to Cart option that says “Add to Quote.” Once you have selected this, you can do the same to other items you would like to add to the quote. Now, you can go to the page, under your “My Account” called Request a Quote. There, any items that you have added to this list using that button will show up here. You will then have the option to add your requested changed to this email. Once we review this message, we will likely be in contact with you to confirm your needs and move from there.
How quickly do you ship our items?
We attempt to get all items out and on the way to you within 1-2 business days. Often we can get items that are in stock out by the end of business the following day.
For custom items, this will vary by complexity, material availability and size of order.
If at any time there is a delay we think you should know about, we will be in contact with you as soon as possible to let you know about the adjusted ETA of your items.
Do you ship internationally?
Yes, you can place orders on our website and expect to receive them if you are an international customer.
Some items that we make in the Workshop may be prohibitive due to costs and customs related issues, so please be aware of the laws governing your area and what you can expect to receive without issue from the US.
Why does the shipping box look re-used?
The workshop is earth conscious and finds that if the product makes it to the customer in new condition the exterior box for shipping really doesn’t play into the quality of the item(s).
We try to re-use any boxes we receive materials in, try to use any packaging that contains plastics, multiple times, and do this all so we can sustain our planet for future generations of makers and customers.
Is my order process secure?
Absolutely. Here at the workshop we have built our own website, in-house and make sure that we are in control all everything that happens while you are on our website. Anytime you visit any portion of the website that deals with your information, we have it force you into an SSL (secure) page, much like that of other retailers, offering the same protection as banking websites.
I have additional questions about an item, what do I do?
On each item in the shop, there are a couple of areas to find information. Make sure you read the description to the right of the item image.
If you still don’t see what you are looking for, contact us using the contact page, or by calling us using our provided information. We will be happy to answer any further inquiry.
How do I update my credit card?
Our website does not store any credit card data for your purchases. As another level of security to you, we create a secure connection to the credit card information you have on Paypal or use your existing Paypal account information when submitting transactions, so your sensitive information stays in as few places as possible.
When entering credit card information into our website dialog boxes, that is only so we can then take that information and securely check it against what you have listed in your Paypal Account.
Is sales tax applied to my order?
Our workshop is licensed for business in Washington State.
Because of the requirement of Washington State, all order placed for addresses inside of the state are subject to sales tax.
If you are outside of the state, you should not see sales tax applied, unless there is a state mandate to collect tax on the sale of that particular item.
How do I add items to my shopping cart?
After going to the Store by clicking on the menu item in the navigation bar, you will be presented with all of the items in our workshop.
Click on the item that you would like to know more about and purchase. Once here there will be a gray box on the right side that shows the price, options for purchase on that particular item and quantity that you would like.
Clicking on the “Add to Cart” button will then add that item, with the choices you have selected and in the appropriate quantity to your cart.
To confirm that you have successfully added the item to your cart, you will see the Empty Cart button at the top of the page change to “View Cart, ” and the number of different items and dollar amount of your cart will change to reflect that which you have added.
You can see what items are in your cart by clicking on the “View Cart” button.
How do I delete an item from my cart?
Once you have items in your cart, the empty cart button at the top of the page will change to “View Cart.” You can then click on this button to see the items in your cart.
Go to the item that you want to remove and click on the small “X” to the left of the product image. Clicking this button will remove the item from your cart.
Likewise, if you change the quantity of the item to zero and then select the “Update Cart” button, this will also remove the item from your cart.
We want to hear from you.
If there is a question that you have about us that is not listed here that may be holding you back from becoming a customer, please feel free to head over to the Contact page and fill out the form or contact us directly by phone.
We always attempt to get back to our customers within the hour, if not we make sure you are answered within 24 hours of a message. For an added bonus, if you contact us on Facebook, like our page, and message us there if you make any orders you will get automatic updates on the Facebook messenger app.
Try it out! Go to: http://www.facebook.com/sixelementsworkshop.com and LIKE our page.